How to tell if your Samsung Galaxy Note 7 is safe to use


WhistleOut
10 October 2016

UPDATE (10/10/16): "Safe" Note 7 replacement device may still be at risk of catching fire, following five incidents in the US

Samsung Australia plans to start offering safe Galaxy Note 7 replacement units to existing owners of the smartphone from today, following an international product recall amid safety concerns.

Due to faulty components, there is a chance that the phone's battery can overheat, catch fire, and ultimately, explode. As such, Samsung has temporarily ceased selling the Note 7, and asked customers to hand back their devices as soon as possible.

While availability of local replacement Note 7 devices will vary depending on where one bought the phone from, there are a few simple ways to check to see if your new Note 7 is safe to use.

Firstly, safe replacement units will be designated by a white sticker with a blue "S" on the box, and a small black square on the white barcode.

Additionally, safe to use replacement Note 7 will feature a green battery icon. This will be visible in the notification bar, on the always on display, and on the power down screen. These icons appear as either black or white on unsafe Note 7 devices.

Note 7 owners can also check their IMEI number on Samsung's online database to confirm whether the phone is safe to use.

Samsung Australia will issue an over-the-air software update to all original Galaxy Note 7 smartphones that will limit the smartphone battery to a maximum charge of 60%. This update will automatically download and install itself on all Note 7 devices purchased in Australia. Safe Note 7 devices will be able to charge to maximum capacity.

If you own an original Note 7 and have yet to send it back to Samsung, Samsung has a recall hub on its website with further instructions. You can either visit your place of purchase, or contact Samsung directly.


Compare phones and plans from the following carriers...

Personal

Business

Mobile Deals

iPhone 8 - compare plans & prices

iPhone 8 - compare plans & prices

Compare plans & prices for the new iPhone 8 & 8 Plus including any special promotions being offered

NEW Belong Mobile Plans + Welcome Data Gift

NEW Belong Mobile Plans + Welcome Data Gift

Sign up to a new Belong Mobile Phone plans & grab a Welcome Data Gift, available until 31/12/17

Make this Christmas a cracker with $100 Credit

Make this Christmas a cracker with $100 Credit

Virgin Mobile is celebrating the silly season with $100 Credit on selected phone plans to help you make this Christmas a real cracker. Offer ends 31.01.2018

New Southern Phone 4G Plans

New Southern Phone 4G Plans

Check out these new Southern Phone 12-month SIM Only plans on 4G network, packed with great value!